> ## Documentation Index
> Fetch the complete documentation index at: https://help.emaillove.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Comments and sign-off

> Comment on an email, mention teammates, request sign-off, set approval steps, and share a review link with people who don't use the Builder.

Comments and sign-off keep feedback on the email itself. Teammates comment in the Builder. People outside it, such as legal or a client, use a review link with no login.

## Comment on an email

1. Open the **Comments** panel: the speech bubble icon at the top of the right panel.
2. Select a section if the comment is about one part. Otherwise the comment is **On the whole email**.
3. Type in **Add a comment, @ to mention someone**. Type @ and a name to mention a teammate.
4. Click **Comment**.

![The Comments panel with a comment on the hero section](https://mintcdn.com/emaillove/Mq_WDCFfMdudNH2J/images/builder/editor/comments.png?fit=max\&auto=format\&n=Mq_WDCFfMdudNH2J\&q=85\&s=663e7eeaf3781414adedde06e031c7de)

You can also pin a comment to a spot on the canvas. Press C or click the comment tool at the bottom of the canvas, then click where the comment goes.

Each comment has **Reply** and **Resolve**. **Show resolved** shows resolved comments again, and **Reopen** puts one back. You can delete your own comments.

People you mention get a notification in the Builder.

## Fix comments with AI

* **Review with AI** reads the email and leaves its notes as comments.
* **Fix with AI** on one of those notes opens the Assistant with it, so you can make the change.

A review uses 1 AI credit. A fix uses credits like any other Assistant edit. See [AI credits](https://help.emaillove.com/builder/ai/credits.md).

## Request sign-off

1. In the **Comments** panel, open the status menu (it shows **Draft**) and choose **Request sign-off**. Or, in the **Style** panel, click **Submit for approval**.
2. The Builder copies a review link and shows "Sign-off link copied. Anyone with it can comment and approve, no login needed."
3. Send the link to the reviewer, or let the approvers know.

The email's status changes to **In review**. Approvers in the Builder see **Ready for your sign-off** or **Waiting on you** in the **Comments** panel, and the request on **Overview** under **Waiting for you**.

To copy the link again, use **Copy review link** in the status menu or the **Share** menu.

## Approve or send back

In the Builder, an approver opens the email and, in the **Comments** panel:

* clicks **Approve**, or
* clicks **Request changes**, writes **What needs changing?**, and clicks **Send back**.

Approving in the Builder takes the right to approve emails. Managers and admins have it. See [Roles and invites](https://help.emaillove.com/builder/team/overview.md).

If someone edits an approved email, it goes back to draft and needs signing off again.

## The review link

People with the link don't need a Builder account. On the review page they can:

* see the email on **Desktop** and **Mobile**, with its subject and preview text
* click a part of the email to comment on it, after entering **Your name** and, if they like, **Your email**
* **Approve**, or **Request changes** and **Send back**

They can't edit the email. If the email has changed since the link was made, the page says so. Request sign-off again to send a new link.

Comments left through the review link notify the person who requested sign-off.

## Approval steps

A design system can require sign-off before any of its emails are exported, with one or more steps, such as Marketing then Legal.

1. Open the design system and go to **Approval & updates**.
2. Turn on **Require approval before export**.
3. Click **Set up approval steps**.
4. For each step, enter a **Step name, like Legal**, choose **Who approves** (teammates, or **Or add by email** for people outside the Builder), and **How many must approve**: **Any one**, **Everyone named**, or a number.
5. Click **Save steps**. To go back to a single approval, click **Use one approval instead**.

Each step must pass before the next opens. A change request sends the email back to the first step.

With approval required, an email can't be downloaded or pushed until it's approved. The **Comments** panel opens with **Sign-off needed** if someone tries.

## Notifications

The bell in the sidebar, **Notifications**, shows:

* mentions and replies
* comments left through a review link
* sign-off requests, and when it's your step
* approvals and change requests on emails you sent for sign-off

Click **Mark all as read** to clear them.


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