> ## Documentation Index
> Fetch the complete documentation index at: https://help.emaillove.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sailthru

> Connect Sailthru to Builder, export emails, and understand its reporting support and limits.

Builder sends each email to Sailthru as a template. Pushing again updates it.

## Connect Sailthru

Workspace owners and admins connect this integration.

1. Open **Integrations** in Builder and choose **Sailthru** under **Email service providers**.
2. Give the connection an **Account name** your team will recognize, then enter the details below.
3. Save the connection. For another account on the same platform, choose **Connect another account** and give it a recognizable name.

![Builder connection form for Sailthru](https://mintcdn.com/emaillove/qYrzRKTscc4O0qPw/images/builder/guides/connect-sailthru.jpg?fit=max\&auto=format\&n=qYrzRKTscc4O0qPw\&q=85\&s=8855f365846b54444a27112e2927e4ee)

The Sailthru connection form in Builder. Enter your own account details; no credentials are shown in this example.

| Field | What to enter |
| - | - |
| **API key** | The value from your provider account. |
| **Shared secret** | The value from your provider account. |

Saved secrets are not shown again. Leave a saved secret blank to keep it, or enter a new value to replace it. Credentials saved only in the Figma plugin do not connect the Builder account.

Use **Where to find these** in the connection panel for [the provider’s setup guidance](https://getstarted.sailthru.com/developers/api-basics/introduction/).

## Export from Builder

Open an email, click **Export**, choose **Sailthru** and the account, then review the dialog and confirm. The export creates a template. When updating an earlier export is offered, choose that destination or make a new copy.

Check the destination after export and finish your sending setup in the platform. An export does not send a campaign. If Builder says **Check your ESP before retrying**, inspect the destination before exporting again. See [Exporting and plans](https://help.emaillove.com/builder/sending/esps.md).

## Email reporting in Builder

Aggregate campaign email statistics in a fixed date range. Link destinations are excluded.

1. Open **Reports** → **Email performance**, choose a design system and click **Manage insight settings**.
2. Choose this **ESP account**. Its reporting options load automatically.
3. Select the account campaign totals source.
4. Click **Save and load results** to save your selection and queue the import. The account needs reporting permission separately from export access.
5. Click **Update now** in the report for a manual refresh, or enable **Sync ESP results** and save for refreshes every six hours.

**Use results in AI assistance** is a separate, default-off switch. Reporting does not access or change contacts, recipient events or clicked destinations. Reports remain scoped to the authorized workspace and design system.

See [Email insights and reporting](https://help.emaillove.com/builder/reports/email-insights.md) for date windows, unknown metrics, AI use, privacy and deletion controls.

## Troubleshooting

* **Connection rejected:** check the credentials and any region or endpoint against the account you want to use. Update saved secrets in Integrations if they have changed.
* **Wrong destination:** check the selected account before exporting or choosing a report source.
* **Exports work but reporting fails:** save your source selection and run **Check reporting access**. Check reporting permissions and the source ID. Do not grant contact access to work around a reporting limitation.

[All Builder integrations](https://help.emaillove.com/builder/integrations/overview.md)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.