Acoustic - Email Love

Builder saves each email in Acoustic Campaign as a mailing template, with its links named for tracking. Pushing again updates it.

Connect Acoustic

Workspace owners and admins connect this integration.

Open Integrations in Builder and choose Acoustic under Email service providers.
Give the connection an Account name your team will recognize, then enter the details below.
Save the connection. For another account on the same platform, choose Connect another account and give it a recognizable name.

Builder connection form for Acoustic — The Acoustic connection form in Builder. Enter your own account details; no credentials are shown in this example. Scroll within the form for sender, database and folder settings.

Field	What to enter
Pod	Your pod number is in Acoustic under Settings › Campaign account information. Choices: Pod 1 (US), Pod 2 (US), Pod 3 (US), Pod 4 (US), Pod 5 (US), Pod 6 (EU), Pod 7 (Asia Pacific), Pod 8 (Canada), Pod 9 (US), Pod B (Asia Pacific), Pilot.
Client ID	From the application you add in Acoustic under Settings › Organization settings › Application account settings.
Client secret	The value from your provider account.
Refresh token	Acoustic emails it when you give a user access to the application (Application account access › Add account access).
Database ID	The database the templates are for: open it in Acoustic under Data, and copy its ID.
From name	The sender name for exported content.
From address	The sender email address configured in your provider.
Reply-to address	The reply-to address for this content.
Folder path	Optional. Folder names are case sensitive. Left empty, templates go in the top folder.
Visibility	The value from your provider account. Choices: Shared, Private.

Saved secrets are not shown again. Leave a saved secret blank to keep it, or enter a new value to replace it. Credentials saved only in the Figma plugin do not connect the Builder account. Use Where to find these in the connection panel for the provider’s setup guidance.

Export from Builder

Open an email, click Export, choose Acoustic and the account, then review the dialog and confirm. The export creates a mailing template. When updating an earlier export is offered, choose that destination or make a new copy. Check the destination after export and finish your sending setup in the platform. An export does not send a campaign. If Builder says Check your ESP before retrying, inspect the destination before exporting again. See Exporting and plans.

Email reporting in Builder

Lifetime aggregate tracking for that mailing/report pair. Per-link and domain breakdowns are excluded.

Open Reports → Email performance, choose a design system and click Manage insight settings.
Choose this ESP account. Its reporting options load automatically.
Enter mailing ID:report ID in Report ID, for example 123:456, then click Add report.
Click Save and load results to save your selection and queue the import. The account needs reporting permission separately from export access.
Click Update now in the report for a manual refresh, or enable Sync ESP results and save for refreshes every six hours.

Use results in AI assistance is a separate, default-off switch. Reporting does not access or change contacts, recipient events or clicked destinations. Reports remain scoped to the authorized workspace and design system. See Email insights and reporting for date windows, unknown metrics, AI use, privacy and deletion controls.

Troubleshooting

Connection rejected: check the credentials and any region or endpoint against the account you want to use. Update saved secrets in Integrations if they have changed.
Wrong destination: check the selected account before exporting or choosing a report source.
Exports work but reporting fails: save your source selection and run Check reporting access. Check reporting permissions and the source ID. Do not grant contact access to work around a reporting limitation.

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